We are Lexington's computer virus removal experts. In the last year alone, we have cleaned over 5,000 viruses off of infected computers and we have never lost a single customer data file!
Viruses
aren't created by kids and "hackers" anymore, it's a business whose
purpose is to steal your identity, get your credit card information and
spy on your surfing habits. If you want professional help in saving
your data, eliminating viruses and keeping them away, come to us
and we'll use our 10-Step Virus Removal Process:
Hartland
Computer 10-Step Virus Removal Process
- Hard
Drive Image
Before
we start we
take an image of your hard drive. This preserves your precious data
files, documents, photos, spreadsheets, etc. so that no further harm
can come to them.
- Offline
Virus Removal
We
use some of the
best software in the industry to scan your hard drive for viruses while
it is outside of your machine. Many malware programs ("malware" is the
generic term for all the programs the bad guys try to get on your PC)
take over your computer's functions when you first boot up. Scanning
for them from another machine is something they are not expecting and that gives us
the edge we need.
- Offline Spyware Removal
In
some cases we will
also perform a full scan for spyware and trojans while the disk drive
is outside your computer. This generally gives us the best chance of
getting a "clean boot" once we re-install the drive.
- Remove
Old Anti-Virus Software
Because the PC is
"compromised", often the installed anti-virus or spyware
software has been compromised as well. We normally remove the old broken programs to make room
for better tools.
- Test for Damage to Key Windows
Components
Some
infections are
worse than others. Often the infection will have damaged Windows
programs, drivers and services that are needed for healthy operation of
your computer. Some particularly nasty viruses will infect your disk's
Master Boot Record (MBR), fixing this is a rather delicate by-hand
process that is done in this step.
- Install Virus Tools
We use a series of
tools that are the best in the industry at identifying and killing
computer viruses and malware. We thoroughly scan your computer multiple
times to eliminate all instances of pests.
- Install
Security Updates
Any
necessary
Microsoft Security Updates are installed. Windows security features are
checked and configured to the proper settings. Other security updates
may be applied in this step as needed.
- System
Testing
Test
for internet access and speed. In many cases we use something called a "sniffer"
to examine network traffic coming into and out of the PC to ensure that
there is no malware still on the system and "phoning home".
We also test to alleviate the possibility that hidden malware might
return.
- Audit
Trail
We
provide you with
the logs for any automated scans that found positive results. We also
document the additional steps we took to configure and secure your
system.
- Recommendations & Guarantee
We provide customized recommendations for
customers to ensure that malware doesn't return.
But our service doesn't end
after you walk out the door. If your
virus infection returns in the next 30 days, we'll fix it free of charge. All we ask is that you
follow a few simple safe-computing precautions.
Contact
Us
Let us help you with our no-risk no-obligation
analysis.
Phone:
859.536.4107 ( 9am - 9pm x 7)
Email:
computers@crosbydrive.com
3900
Crosby Drive, Lexington, KY, 40515
ABOUT
US 
